ARTICLE 1. DEFINITIONS
For the purposes of this Hotel and Other Services Booking Policy of ACADEMSERVIСE LLC (registered with the Unified Federal Register of Tour Operators under registration number MBT 000001, having a letter of guarantee of CB “LOKO-Bank” (AO) (location and postal address: 111250, Moscow, Gospitalnaya St., 14, corr. account No. 30101810945250000161, BIC 044525161, TIN 5024053441, General license for banking operations No. 2707 dated 23.11.2005) No. LB3003124185 dated April02, 2012 for 10,000,000 (ten million) rubles till May 31, 2013), the following basic notions shall be equally applicable both in the singular and in plural:
1.1.Academservice–ACADEMSERVICE Limited Liability Company - (Location: 143400, Russia, Moscow region, Krasnogorsk, Ilyinskoe highway, 4, Primary State Registration Number (OGRN) 1025002864226, Taxpayer ID Number (INN)/Record Validity Code (КPP) 5024053441/502401001, international and domestic tour operator registration number MBT 000001),represented, inter alia, by www.acase.ru web-site.
1.2.Customer–any individual or corporate entity making orient ending to make use of Academservice’s Services, inter alia, via www.acase.ru web-site. The Customer may be a non-resident of the Russian Federation, and such relations to be regulated by the norms of the Russian legislation.
1.3.Client, Customer’s Employee–the end-user of hotel and other services reserved via Academservice. In some cases, the Client and the Customer may be one and the same person or entity.
1.4.Parties/Party–the Customer and/or Academservice.
1.5.Agreement–a written agreement between the Customer and Academservice for the purposes of establishing, modifying or terminating civil rights and obligations of the Parties in the course of rendition of services.
The integral parts of the Agreement are the following: this Hotel and Other Services Booking Policy of ACADEMSERVICE LLC and, should the Parties execute such, an XML-connection Agreement. All abovementioned documents shall be binding for the Parties, and shall complement and elaborate one another so far as there is no conflict between them.
1.6.Services – the following services rendered by Academservice:
- hotel Bookings;
- visa support arrangements;
- Booking of chauffeur-driven hire cars for client conveyance;
- sightseeing and escort interpreting arrangements;
- Booking of conference rooms, procurement of special-purpose equipment and interpreting services;
- other services agreed upon by the Parties.
1.7.Policy, Booking Policy–this Hotel and Other Services Booking Policy of ACADEMSERVISE LLC available for public access at www.acase.ruorprovided to the Customer on request.
1.8.Booking System, System–computer-aided Booking system of Academservice, where by the Customer can make reservations.
1.9.Booking – direct reservation of hotel and other services to be later consumed by the Client or the Customer’s Employee.
1.10.Reservation Request or Application–a request from the Customer for a specific Booking and/or placing an order for hotel and/or other services addressed to Academservice.
1.11.Booking Acknowledgement– reply of Academservice to a Reservation Requestin the form of a notification specified «RESERVED».
1.12.Order–a service or a list of services, assigned with a unique ID number of the Booking System of Academservice. ID numbers of the Request and the Order shall be the same.
1.13.Rate–the price for hotel and other services offered to the Customer which is set in the Booking System of Academservice or provided on request.
1.14.XML-connection Agreement–an agreement between the Parties concerning cooperation via XML-connection of the computer-aided Booking system of Academservice with the Customer’s computer system via the Internet.
1.15.Territory –a country where the hotel and/or other services are rendered.
1.16.Vendor–any vendor of hotel and other services for the Client the offers for which are placed at www.acase.ru and/or provided on the Customer’s request.
1.17.Passenger –any end-user of transfer services (where “transfer” means Passenger and luggage carriage by ground transport, air and rail transportation).
1.18.Carrier (air, rail carrier) means an enterprise performing transportation as defined by articles No. 61, 100 of the Air Code of the Russian Federation, and Article 2 of the Federal Law of 10.01.2003. No. 17-FZ, subject to provisions of Chapter 40 of the Civil Code of the Russian Federation.
1.19.Ticket means a passenger ticket issued to the Passenger by the Carrier or a person authorized by them, formalizing the sale to the passenger of the right for transportation, for the purpose of using this right by means of contract of carriage of passenger and baggage as certified by the ticket.
1.20.Form of Strict Accountability means a strict accounting form for issuing a ticket.
1.21.Passenger means an end-user of transportation services.
ARTICLE 2. GENERAL PROVISIONS
2.1.Using Academservice’s Services implies acceptance by the Customer of all rules, terms and notices to be found at Academservice’s web-site (www.acase.ru), or mentioned in the Agreement, if such is executed by the Parties, and in the XML-connection Agreement, if such is executed by the Parties.
2.2.If the Customer does not agree with the rules and terms of rendition of the Services, he shall not make Booking since Booking is regarded by Academservice as acceptance by the Customer of the offer made by Academservice (Art. 434 of the Civil Code of the Russian Federation). Acceptance is to be made on a voluntary basis.
2.3.Academservice is neither a hotel owner, nor a carrier, therefore Booking Acknowledgement is made based on the terms and conditions of specific Vendors.
2.4.The Customer acknowledges and agrees that Academservice only functions as an agent for Booking of hotel and other Services and does not independently form or promote(sell) such products.
2.5.When working in the Booking System, the Customer shall make use of the user's guide (directly in the System), abide by the terms of the Agreement, the Booking Policy and XML Agreement. Failure to comply with this provision may result in non receipt of a Request for Booking/modification/termination and/or denial of rendition of Services to the Customer.
2.6.In case the terms and conditions of this Policy, the Agreement and XML-connection Agreement are inconsistent with any Booking Acknowledgement or any other supplement hereto, then, at all events, the only true terms and conditions shall be those of the Agreement – for corporate entities as Customers, and those of this Policy – for physical bodies as Customers. All abovementioned documents shall be binding for the Parties, and shall complement and elaborate one another so far as there is no conflict between them.
2.7.Academservice reserves the right to change or modify this Policy without notice to the Customer. Revised Policy will take effect after its publication at Academservice’s web-site www.acase.ru.
2.8.Booking Services via Academservice’s System is performed for individual Clients. The System is not intended for tourist groups Bookings. All Requests for group Bookings shall be sent to Academservice via e-mail or by fax. In case a Customer attempts to divide a group into several Bookings, Academservice reserves the right to annul such Bookings, this being understood that any penalties that may arise shall be paid by such Customer.
2.9.Reasons for refusal by Academservice to accept a Request are the following: improper sending thereof, in correct execution, i.e. absence of any information necessary for execution of an Order, or any other external circumstances impeding execution of a given Order.
2.10.Any changes made by the Customer in for warded Reservation Requests (changes in the number of persons, hotel room categories and/or duration of stay, names of the checking-in guests etc.) shall be regarded by Academservice as a new Request cancelling the previous one. This provision shall also be applicable to Orders. If, as a result of changing an Order, any pecuniary sanctions arise on the part of the hotel, then it is the Customer’s responsibility to pay them off.
2.11.A Reservation Request shall be made for actual Clients only. Should it turn out that a Booking has been made to fictitious names in order to book hotel rooms, Academservice reserves the right to cancel such Request/Order, this being understood that any expenses that may arise shall be reimbursed for by such Customer.
2.12.In case the Customer indicates any data in “Additional Information” section of a Request contrary to the main Booking information (different check-in/check-out dates, room categories etc.), such additional information shall be neglected and the relevant Request shall be processed without taking such data into account.
2.13.The Customer agrees that descriptions of hotels and their range of services are based on the information received by Academservice from relevant hotels and may differ from actual situation and/or the Client’s subjective opinion.
2.14.A hotels entitled to charge a Client himself an extra pay or collect a deposit from him for additional services at check-in. The amount of registration fee for Clients being foreign nationals shall be fixed by a hotel at its own discretion.
2.15.Academservice has a right to cancel any Request/Order in case of detection of an error made by Academservice and/or a hotel (or any other Vendor) regarding any requested/ordered services, which shall not be subject to any reimbursement to the Customer apart from the amounts paid as the price of the relevant Order. This provision is introduced to the benefit of the Customer in order to protect the latter from the risk of eventual losses resulting from such errors.
2.16.In case of early termination of use of ordered services on the Customer’s written request, Academservice may refund to the Customer an amount not exceeding the cost of room and board forth unused period beginning from the day following the day when services were discontinued.
2.17.The Customer’s Booking at a hotel remains in force till 24:00of the check-in day (local time). Then the Booking will be cancelled automatically and the Customer will be responsible for paying, through Academservice, any penalties for the reserved yet unused services. For maintaining a Booking at a hotel, Academservice should be informed of a late check-in when executing a Request or in a written form by fax or via e-mail after receiving a Booking Acknowledgement, but not later than the moment a relevant Vendor starts rendering services.
2.18.As a rule, in most hotels the check-in starts at 15:00 and check-out starts at 12:00. These may vary at different hotels. The time for accommodation and check-out will be specified in an Order status notice.
2.19.The Customer has the right to indicate any special wishes in its Request, e.g., non-smoking room, adjoining or adjacent rooms; Academservice, however, does not guarantee satisfaction of such wishes.
ARTICLE 3. HOTEL SERVICES BOOKING RULES FOR CORPORATE ENTITIES
3.1.Hotel services Booking rules for corporate entities described herein (taken as a whole, or separate paragraphs thereof),
3.1.1.when not being mentioned in the Agreement, complement the terms and conditions of the latter insofar as they are not contradictory to the Agreement, and the parties thereto will be obliged to conform with the provisions of this Section, as if such were the terms and conditions of the Agreement itself;
3.1.2.if provisions hereof are contradictory to the terms and conditions of the Agreement, then the terms and conditions of the Agreement shall be applicable.
3.2.Services Booking procedure.
3.2.1.In order to use the Services of Academservice, a corporate entity (the Customer) shall provisionally enter into a written Agreement with Academservice and, if necessary, an XML-agreement. The terms and conditions of the Agreement shall prevail over these Rules.
3.2.2.The Customer can forward Reservation Request to Academservice by the following means:
- in online mode, via the Booking System of Academservice;
- via XML-interface;
- by making Bookings at any other Internet sites and/or in any other computer-aided systems for Booking of similar services connected to the Booking System of Academservice;
- by any other writing as specified to the Customer by Academservice.
3.2.3.The Customer acknowledges that Reservation Requests will always be sent by the Customer’s authorized person registered in Academservice’s system. The Customer is responsible for familiarizing it authorized persons with the terms and conditions of the Agreement, the XML-agreement (if any)and these Rules before sending a Request.
3.2.4.Reservation Requests shall be forwarded by the Customer not later than 2 (two) working days before the expected date of beginning of services rendition by the relevant Vendor (before check-in date). In case the Customer deposits an amount to Academservice account serving as a security for fulfillment of the Customer’s obligations under the Agreement (seepar.3.3.7. hereof), the latter will be entitled to send Reservation Requests in less than 2 (two) working days before the expected date of beginning of services rendition.
3.2.5.Upon receiving a Request, Academservice shall, within 24 (twenty-four) hours(except for weekends and public holidays established by the Russian legislation), provide the Customer with a reply in the form of an Order status notice indicating: the unique identification number of the Request and essential conditions of execution thereof (cost (Rate), the date of beginning of services rendition, the rules for cancellation, the amounts and dates of creation of penalties etc.); otherwise, such Notice should contain an explanation why the Request cannot be executed. The Notice may be accompanied by an invoice for payment. If the Customer has made any changes in the Request or the Order, then the only true Notice shall be the one sent to the Customer most recently.
3.2.6.Upon receiving an acknowledgment of Booking from the direct Vendor, Academservice shall, unless otherwise stated in the Agreement, send to the Customer a notice containing a mark «Reserved» (Booking Acknowledgement) and the number of Booking, if such is assigned.
3.2.7.The Customer has the right to change or cancel a Request or an Order previously sent to Academservice either by using the Booking System or by sending an appropriate written notice to Academservice. Any changes to, or cancellations of, a Request/Order shall only be deemed accepted by Academservice subject to receiving by the Customer of a written notice indicating the accepted changes or cancellation. If the Customer does not receive such notice he shall send an additional enquiry to Academservice in order to ascertain the fact of receiving of such changes or cancellations by the latter, otherwise the Customer shall bear the risk of a demand being brought against him for reimbursement of expenses actually incurred by Academservice as a recourse from the vendor of the services reserved.
3.2.8.In exceptional circumstances, Academservice may substitute the hotel indicated in the Acknowledgement for a hotel of similar or higher class in the same city without any changes being made to the Order cost.
3.2.9.In accordance with the laws of the Russian Federation, the Customer acknowledges and agrees that Academservice will use personal data of the Client(s)indicated in the Request and received by Academservice in the course of Booking of Services. The period of use of presented personal data shall not be limited in time. The Customer warrants, and is liable fo rthe authenticity of the data indicated in the Request and that such are used with the sanction of the persons whose names appear in the Request.
3.2.10.If the Customer’s client on his/her/its own initiative fails to use the booked services or stops using the ordered services early, the Customer shall provide Academservice with a written Application (the Application template is available at the official website acase.ru) indicating the reason there for within 20 (twenty) days upon the date, when the services have been actually rendered. The date, when the services have been actually rendered shall mean the last day when services are provided to the Customer’s client(in case when no services are provided, the supposed last day of providing services to the Customer’s client, indicated in the Request/Order). Upon the written Application of the Customer Academservice may return the amount payable for the services that have not actually been rendered or set off the funds transferred in excess against the future bookings of the Customer. If Academservice receives no Application from the Customer within 20 (twenty) calendar days upon the date, when the services have been actually rendered, the services shall be considered fully rendered in a complete and timely manner and volume according to Request/Order of the Customer.
3.3.1.Unless otherwise stated in the Agreement, the payment arrangements between the Parties shall be governed by the terms of these Rules.
3.3.2.The Customer shall pay the invoice for the services received from Academservice on terms of a 100% (one hundred per cent) advance payment from the total cost of the services included in the Order within 3 (three) banking days as of invoice date but not later than 3 (three) banking days before the date of penalty accrual, unless otherwise specified in the Agreement. The payment date shall be the day when monetary resources are credited to Academservice’s account.
3.3.3.An invoice for payment by the Customer may be made via e-mail by means of uploading thereof into the Booking System in electronic format or by any other means specified by Academservice.
3.3.4.Academservice may make up an invoice(s)alongside with the notice on essential conditions of execution of an Order, provided that if the Customer has made any changes to a Request/Order, the only true invoice shall be the one sent to the Customer most recently.
3.3.5.An invoice may be settled by non-cash payment, by credit/debit card, business credit card or by cash in Russian rubles deposited to Academservice’s cash desk. In case of non-cash settlement, the Customer shall indicate the number of the Order in the bank transfer request, or in case of payment for several Orders within the same agreement, the number of such agreement. When making a cash payment to Academservice’s cash desk, the authorized representative of the Customer shall present a letter of attorney empowering him/her to effect such payments and also specify the number of the Request/Order assigned by Academservice which is indicated in the relevant Booking Acknowledgement and is used as an identifier of the Request/Order.
3.3.6.The Customer shall make all reasonable efforts in order to ascertain thatAcademservice receives the money paid by the Customer. The Customers hall in form Academservice about the effected invoice settlement in a timely manner. If the Customer fails to inform Academservice about the effected invoice settlement before expiration of the payment term, Academservice is entitled to cancel the relevant Request.
3.3.7.If contemplated by the Agreement, Academservice has the right to demand from the Customer, and the Customer is obliged to fulfill transfer of depositary (security) funds (further referred to as “Deposit”) in the manner, amount and term specified in the Agreement as a security for the Customer’s pecuniary obligations under the Agreement.
ARTICLE 4. AIRPLANE AND RAILWAY TICKETS RESERVATION RULES
4.1. Academservice LLC provides services in terms of reservation and issuing of airplane and railway tickets as ADDITIONAL services to booking hotel services. With regard to purchasing Tickets for the Customer, Academservice LLC always acts for, at the expense and on behalf of the Customer.
4.2. Instruction given by the Customer to purchase Tickets firstly represented in the Request and then in the Order, shall be deemed as the Order of the Customer.
4.3. Services for booking and issuing airplane and railway tickets are always provided on a prepayment basis.
4.4. In case Tickets are issued on Forms of Strict Accountability of the Carrier, Academservice LLC shall inform the Customer that the documents have been prepared, and a representative of the Customer (upon presentation of a power of attorney duly executed) shall obtain them from Academservice LLC or other person specified by Academservice LLC. The Customer may use the services of Ticket delivery (if such services are provided by Academservice LLC).
4.5. The Customer acknowledges that he undertakes to inform the Passenger of terms of the contract of carriage between the Passenger and the Carrier (the simplest form of such a contract is a Ticket), rules of carriage of passengers and baggage, regulations on the use of carriage Rates, Ticket return basis, within the scope of information provided to the Customer by Academservice LLC and / or available on the official website of the Carrier (if the Carrier has such).
4.6. The Customer acknowledges that he undertakes to inform the Passenger of the time of arrival at the airport / railway station of departure, start / end of Passengers check-in, date of departure and number of the flight / train.
4.7. The Customer shall ensure the Customer’s Passengers’ compliance with requirements of public authorities, customs, airlines and airports related to organization of air transportation in international and domestic routes, including arrival at the airport by the time defined by the Carrier or by the time allowing accomplishment of pre-flight formalities (if the time of arrival at the airport is not specified), as well as presentation of travel documents and other necessary papers.
4.8. The Customer shall reimburse Academservice LLC the duly documented expenses incurred by the latter, if the inability to perform the Order has arisen due to circumstances beyond the Parties control.
4.9. Academservice LLC is neither liable for any adverse effects and damages resulting from events and circumstances which are beyond its competence nor for actions (inaction) of third parties.
ARTICLE 5. RATES AND CHARGES
5.1.The cost of hotel and other services will be determined on the basis of the prices to be found at Academservice’s web-site (www.acase.ru) as of the date of the relevant Booking. The cost of Services not mentioned on the web-site will be presented on Request.
5.2. Ticket cost is determined on the basis of prices and rates set by the Carriers as well as prices and rates of other companies providing related services.
5.3.The cost of hotel services indicated at the front desk may differ from that specified in the invoice for payment issued by Academservice, but the Customer will determine the place of Booking of a service as of the date of Booking himself.
5.4.In the Booking System, depending on a hotel, there may be included rates for both weekdays and week-ends, periods of exhibitions, special events, holidays, sporting and other events, as well as promo-rates. Special events, e.g., religious holidays, New Year’s Day and major sporting events may result in higher rates for certain cities.These are not necessarily periods of exhibitions, but during such periods the Rates imposed by Academservice maybe close to or even exceed the published hotel prices. When making a Booking, the Customer should pay attention to the applicable Rate.
5.5.Certain hotels will apply varying rates depending on Clients’ citizenship. It is the responsibility of the Customer to correctly select a Rate in accordance with a Client’s citizenship.
5.6.Certain hotels publish floating rates changing on the daily basis. Academservice will not pay any reimbursements or accepting repayment for the reason that Rates imposed by Academservice were close to or exceeded the published hotel prices.
5.7.Academservice’s system of extra charges for non-standard check-in and/or transfer may differ from that established at a hotel and indicated at the front desk. Such difference will be due to particularities of the agreement between Academservice and the relevant hotel.
5.8.Most hotels require a credit card at check-in for the purpose of covering any incidental expenses. In case of absence of a credit card hotel may require a cash deposit. The amount of such deposit will be determined by a hotel at its own discretion. Any additional charges should be paid directly to the relevant hotel before check-out.
6.1.The cost of transfer (passenger and luggage carriage by ground transport) is made up of carriers’ tariffs and taxes imposed under the Russian legislation.
6.2.The time of transfer serving will be calculated in keeping with common local traffic operation. The time of serving may differ during public holidays and other events taking place in the city. In case of unanticipated accidents/traffic jams or any other circumstances arising in the course of transfer and resulting from a missed flight, train or other transport means, Academservice will not be liable for any additional expenditures subsequently incurred by Clients.
6.3.1.In Moscow and Saint Petersburg:
- at airports - 2 hours from the time specified in the Request/Order;
- at railway stations – 30 minutes (passenger cars), 1 hour (microbuses) from the time specified in the Request/Order. The Clients must wait at the location and time specified in the voucher or other documents issued to the Client by the Customer.
6.3.2. In the regions:
- at airports on domestic flights – 45 minutes after arrival;
- at airports on international flights - 45 minutes after arrival;
- at railway stations – 20 minutes after arrival of the train;
- at hotels and other locations – 20 minutes from the time specified in the Request/Order;
The Clients must wait at the location and time specified in the voucher or other documents issued to the Client by the Customer.
If a Client may require increasing the waiting time, the payment for the actual waiting time must be confirmed upon execution of Request/Order.
6.4.If a Client fails to appear at the location specified in a voucher or other document issued to the Client by the Customer within the time specified in cl. 6.3 hereof, the vehicle leaves the transfer serving location and the Customer shall pay the actual expenditures incurred by Academservice in the amount of 100% (one hundred per cent) of the cost of services.
6.5.If Clients travel with infants or small children, they are responsible for bringing and installing a respective baby seat. Failure to comply with this requirement may result in refusal of the vendor to render the service to the Client without reimbursement of the cost of the service.
6.6.If a Client carries bulky luggage, the Customer must note this in the Request/Order forwarded to Academservice. Failure to comply with this requirement may result in refusal of the vendor to render the service to the Client without reimbursement of the cost of the service, provided also that the Customer will be obliged to pay all vendor’s penalties placed against Academservice.
6.7.The Customer is responsible for ensuring that Clients’ contact details, e.g., personal mobile phone number, presented to Academservice are accurate.
6.8.For transfers from the terminal D of Sheremetyevo Moscow International Airport clients should address the ACADEMSERVICE representative office located in front of international arrivals hall at the terminal D.
For transfers from the terminal E of Sheremetyevo Moscow International Airport clients should address the ACADEMSERVICE representative office located in front of international arrivals hall at the terminal E.
For transfers from the terminal F of Sheremetyevo Moscow International Airport, ACADEMSERVICE staff meets clients, after customs control procedures, with a name board in the centre of international arrivals zone.
For transfers from Domodedovo Moscow International Airport clients, who have ordered transfers in advance, should address the ACADEMSERVICE representative office located in the international and internal arrivals hall.
For transfers from Vnukovo Moscow Airport ACADEMSERVICE staff meets clients, who have ordered transfers in advance, with a name board on the first floor in the arrivals hall. From 9.00 pm to 9.00 am all the meetings are done by drivers.
The scheme of ACADEMSERVICE representative office location in Sheremetyevo, Domodedovo and Vnukovo Moscow Airports are matched in the section “Contacts”.
In case a VIP lounge at the airport upon arrival and transfer from the airport are ordered, a representative of “Academservice” meets the Client at the VIP lounge.
6.9.In hotels, a driver will be waiting for Clients with a placard specified in the Request/Order at the reception, unless another location of waiting is specified in the Request/Order. If the hotel rules do not permit waiting with a placard at the reception, the driver will be waiting the Clients by the exit from the hotel lobby or at the exit outside the hotel.
6.10.At railway stations a driver will be waiting for Clients near the coach with a placard specified in the Request/Order. If no coach number is specified in the Request/Order, the driver will meet the client at the head of the train, provided it is possible to get to the platform. If it is not possible, the driver will be waiting at the exit from the closed area of the railway station.
6.11.Unless another waiting place is specified in the Request/Order, upon transfer serving at the address, the driver will be waiting at the entrance in a car with a placard on the windscreen as specified in the Request/Order.
6.12.If a Client fails to take his/her transfer at the fixed time, he/she shall immediately call a duty attendant of “Academservice” using the telephone number specified in the voucher/transfer acknowledgement notice.
6.13.During the transfer, unscheduled visits to an additional address are not admitted.
If a Client may need to go to an additional address, this fact must be specified upon execution of Request/Order subject to additional payment confirmation.
ARTICLE 7. VISA SUPPORT
7.1.Academservice provides visa support services on request only on condition of hotel Booking through Academservice.
7.2.Academservice reserves the right to refuse to provide visa support, if it becomes apparent that visa support is requested solely for the purpose of admitting a Client to the country.
7.3.If Academservice incurs any expenditures in the context of rendition of visa support services to the Customer/a Client, the latter shall reimburse Academservice for such expenses in full on the first written request from Academservice.
ARTICLE 8. LIABILITIES
8.1.In addition to the liability for failure to perform or improper performance of their obligations in the course of rendition of Services envisaged by the Agreement and/or this Policy, the Parties will bear responsibility as set forth by the Russian legislation.
8.2.The Customer is liable for complying with this Booking Policy, including by his Clients, as well as for any material damage or damage to goodwill of Academservice.
8.3.The person executing and forwarding a Request will represent the interests of all persons included in such Request and will be responsible to Academservice for accuracy of the data presented in the Request, as well as for complying of all persons included in the Request with their obligations, including but not limited to, obligations to pay for the services ordered and to compensate Academservice for expenses actually in cured by the latter in cases stipulated by this Policy and the Agreement. Academservice will not be liable for any damages incurred by the Customer or any third party as a result of in accuracy or insufficiency of the information provided by the Customer when making Bookings.
8.4.Changes to or cancellation of a Request/Order made after a penalty date indicated in the relevant Booking Acknowledgement, as well as non-arrival of the Customer’s Client or Employee at the place of the beginning of Services rendition, result in the Customer’s payment of penalties imposed by the relevant Vendor in the amount specified in the Booking Acknowledgement.
8.5.Unless otherwise specified in the relevant Order status notice, cancellation of an Order by the Customer within less than25 (twenty-five) hours before the Vendor starts rendering services (taking into account hotel check-out hour and local time), as well as non-arrival of Clients to the place of the beginning of Services rendition will result in the Customer’s reimbursement to Academservice in the amount of cash expenditures of the latter made or incurred in the course of execution of the Customer’s Request including room and board costs, transport services and other acknowledged services as per the relevant Order for the first day of the Clients servicing (unless otherwise specified in the Order status notice).
8.6.Unless otherwise specified in the relevant Order status notice, cancellation of an Order by the Customer within less than25 (twenty-five) hours before the Clients check-in, whether or not there was a Booking Acknowledgement in respect of the relevant Application available as of the date of cancellation, will result in the Customer’s reimbursement to Academservice in the amount of cash expenditures of the latter made or incurred in the course of execution of the Customer’s Request including room and board costs, transport and other ordered services for the first day of servicing (unless otherwise specified in the Order status notice).
8.7.The Customer is absolutely liable under the Russian legislation for the damage caused to the ultimate Services Vendor by the person(s)included in the Request/Order and using the reserved services.
8.8.Academservice will not be liable for non-conformity of the executed Order to the Client’s subjective evaluation, as well as for any short coming so deficiencies in the operation of airlines, railways, hotels and other accommodation facilities, transport and other companies providing the relevant services. Academservice will not be liable for information about services provided to the Customer’s Client/Employee directly by the relevant Vendor (hotel, airline, railway, motor carrier etc.).
8.9.Academservice will not be responsible to the Customer and/or his Client for any requests/ changes/can collations made by the Customer or his representative directly with the relevant Vendor. All cancellations and changes concerning Orders placed with Academservice are to be made through Academservice as well.
8.10.The Customer is responsible for accurate execution of Reservation Requests, selection of the Rate according to citizenship of the relevant Client and the Customer’s and / or Client’s permission to enter the territory, organization, facilities which require special authorization for foreign citizens to enter. The Customer assumes all adverse effects of inaccurate, incomplete execution of the Request and the absence of necessary permits for the Client and / or its employees.
8.11.The Parties will not be liable for non-performance or improper performance of their obligations if they manage to prove that this was caused by occurrence of circumstances outside their control (wars, acts of God, fires, typhoons, tornados, epidemics, changes to visa regime, decisions of government and administrative authorities, and any other circumstances beyond the reasonable control of the Parties). In case of occurrence of such circumstances each Party must notify the other Party there of as soon as practicable.
ARTICLE 9. PROCEDURES FORCLAIMS MANAGEMENTANDDISPUTE RESOLUTION
9.1.In case any claims arise from the Customer in the course of rendition of the Services reserved, the Customer (the Customer’s representative, the end-user of the services ordered) shall commit this claim to writing and have it certified by the hotel representative or the relevant Vendor of services the quality of which was not to the Customer’s satisfaction, such certification evidencing impossibility of satisfying the claim then and there. If the cause of the claim cannot be eliminated then and there, then the Customer shall address Academservice in writing having attached the Client’s claim and documents evidencing unsatisfactory rendition of services within 20 (twenty) days from the date of ceasing the use of the services ordered.
9.2.If the Customer fails to forward a claim to Academservice within the term specified in cl.9.1. herein, such claim shall not be subject to consideration by Academservice.
9.3.Within 10 (ten) working days, Academservices hall either indemnify the damages or present a written justified refusal. In any case, the amount of damages to be indemnified by Academservice shall not exceed 100% (one hundred per cent) of the cost of the Services included in the relevant Order.
9.4.In case its claim is not resolved extra judicially, the relevant Party is entitled to file a lawsuit for dispute settlement in the court of the Claimant jurisdiction.
ARTICLE 10. FINAL PROVISIONS
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10.2.On its web-site, Academservice places web-links to other sites, but Academservice will not be liable for the contents of such other sites. The presence of a web-link on Academservice’s web-site making possible passage to another site does not mean or imply that Academservice approves of, or recommends, the contents of a site which does not belong to Academservice.